Cloud application purchased through provimes.com is non-refundable after purchase due to 30 DAYS FREE usage option. At the end of the one-year rental period, the user may terminate his/her right of use by not renewing his/her membership. The return procedure for devices (information and registration panels) sold through the provimes.com site is as follows.
In general, you can return the products you purchased within seven (7) days from the date of delivery, without destroying, using and without impairing the resaleability of the product, by stating the return reason.Used, destroyed etc. Products as such cannot be returned. The invoice of the product must be sent along with the returned product.
1. Entering an incorrect address
If you are not present at the delivery address you have given at the time of order for all your purchases from our site, our company will contact you and request that the address be corrected, and your cargo will be delivered to the new address. In case of not being able to reach the phone-fax and e-mail channels provided by the cargo company or our company's customer service representative, the product will be received from the cargo company and the amount will be returned to your credit card account.
Our company does not accept any responsibility for the delays caused by the time taken until we reach you for the correction of the wrong delivery address.
2. Sending damaged product to your address
It is a requirement of our responsible service approach to ensure that all the products you have ordered are received in complete condition. If, for some reasons beyond our control, the delivered product is visibly damaged, you must record the situation in the witnessing of the cargo officer.
When you encounter such a situation, you can directly return the damaged product to the courier that came with the copy of the invoice. A duplicate of the damaged product will be provided as soon as possible and will be sent to your address free of charge by us.
